Warranty Information

This Warranty is valid for any purchases made December 1, 2019 and later. Any purchases made on or after December 1, 2019 will adhere to the Warranty information below, as it has been updated.

Thank you for purchasing this Baby Dream Company, Baby Dream Machine™

Your Baby Dream Machine™  comes with a 1 year manufacturer warranty from date of purchase. This warranty covers any defects or mechanical issues that have not been caused by user error.

We will ask for the unit to be returned for testing before your new unit is sent out. The Baby Dream Company will pay for the return shipping of any defective unit if within the 30 day trial period. If the unit becomes defective after the 30 day trial period, we will ask you to ship the unit at your own cost for repair/replacement.


WHAT DOES THIS WARRANTY COVER?

Subject to the exclusions contained below, our manufacturer warrants that this product (“Product”) is manufactured to be free from defects in materials and workmanship under normal consumer usage for the period outlined below. This Warranty is your exclusive warranty and is not transferable.


WHO IS COVERED?

This Warranty extends only to the first consumer purchaser, and is non transferable.


WHAT WILL THE BABY DREAM COMPANY DO?

Baby Dream Company or its authorized distributor at its option and within a commercially reasonable time, will at no charge repair or replace any Products or Accessories that does not conform to this Warranty. We may use functionally equivalent reconditioned/refurbished/ pre-owned or new Products, Accessories or parts.


PRODUCT WARRANTY LENGTH

One (1) year from the date of the Products, original purchase by the first consumer purchaser of the product. We may ask for proof of purchase in order to verify your warranty. So please keep proof of purchase.


EXCLUSIONS

Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage. Batteries. Abuse & Misuse. Defects or damage that result from:


(a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;

(b) contact with liquid (outside of humidifier/aromathearpy use), water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;

(c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or

(d) other acts which are not the fault of Baby Dream Company, are excluded from coverage. Use of Non-Baby Dream Company branded Products and Accessories.

(e) Defects or damage that result from the use of Non-Baby Dream Company branded or certified Products or Accessories or other peripheral equipment are excluded from coverage. Unauthorized Service or Modification.

(f)Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than The Baby Dream Company or its authorized service centers, are excluded from coverage.

(g)Altered Products. Products or Accessories with

  1. serial numbers or date tags that have been removed, altered or obliterated;
  2. broken seals or that show evidence of tampering;
  3. mismatched board serial numbers; or
  4. nonconforming or non-Baby Dream Company branded housings, or parts, are excluded from coverage.
HOW TO OBTAIN WARRANTY INFORMATION?

To initiate a warranty claim you must email hello@thebabydreammachine.com within one year of purchase and return the defective product in the original packaging to our Toronto or California address. Baby Dream Company may require you to provide proof of purchase before receiving warranty service. The consumer assumes all risk of loss or damage while the product is in transit.

If service is required after the 30 day trial period, customer will be required to pay for shipping charges to have product inspected and assessed.

Once the defective product is received by Baby Dream Company, the company will determine whether to repair the product or to replace with a new or refurbished unit.  Units that are determined to have been damaged in a manner that voids the warranty will not receive a replacement. Replacement units are not covered by any warranty.