Frequently Asked Questions

WHAT IS BABY DREAM MACHINE™?

Baby Dream Machine™ is the world's most intelligent children's sleep aid that uses only natural and scientifically proven methods. It is recommended by top Sleep Experts around the world as it helps children fall asleep and stay asleep.

HOW DOES BABY DREAM MACHINE™ WORK?

Baby Dream Machine™ uses a proprietary combination of four 100% natural, scientifically proven methods to help your child sleep. These methods include: Red Light Therapy, Cool-Mist Humidifier, Pink Noise and Aromatherapy.

WHAT AGES IS BABY DREAM MACHINE™ RECOMMENDED FOR?

Baby Dream Machine™ is recommended for children ages 5 months - 7 years+.

WILL BABY DREAM MACHINE WORK FOR A TODDLER OR SCHOOL AGED CHILD?

Yes, the natural remedies that Baby Dream Machine™  uses to help children fall asleep work in children of all ages, not just babies. We have helped thousands of families with children of all ages. If you are struggling with sleep, Baby Dream Machine™ can help you.

IF I PURCHASE BABY DREAM MACHINE™ DOES IT COME WITH THE ESSENTIAL OILS?

Baby Dream Company Essential oils are sold separately and are not included with Baby Dream Machine™ unless you purchase our SLEEP STARTER SET, which includes 1 of our USDA Certified Organic essential oils.

WHERE DO ITEMS SHIP FROM?

All Baby Dream Company products ship from our warehouse in Los Angeles, California, USA. Your order may be subject to Duties & Taxes depending on where you live.

WHEN WILL MY ORDER SHIP OUT?

All orders placed Monday - Friday before 2PM PST will ship out same day. Orders placed after 2PM PST will ship the following business day. Your tracking number will be sent to you when your order ships.

WHAT CURRENCY ARE PRICES LISTED IN?

All of our prices are listed in USD.

WHERE CAN I FIND A COPY OF THE AROMATHERAPY GUIDE?

You can find a copy in either the User Guide, packed with your Baby Dream Machine or online here.

WHAT IS THE PRODUCT WARRANTY PERIOD?

Baby Dream Machine is covered by a 1-year Standard Manufacturer's Warranty. 

WHAT COUNTRIES DO YOU SHIP TO?

At this time, we can only ship to valid United States and Canada addresses.

ARE BABY DREAM COMPANY ESSENTIAL OILS ORGANIC?

Yes, our Baby Dream Company Essential Oils are 100% and USDA Certified Organic. Our oils are also bottled in California. 

HOW CAN I GET IN TOUCH WITH SOMEONE?

We'd love to hear from you! Please visit our Contact Us page or email us at hello@thebabydreammachine.com

WHAT IS YOUR RETURN POLICY?

Baby Dream Machine offers 14 day returns from date of delivery. See our Return Policy for full details, terms & conditions.

To begin a return, please reach out to a member of our support team at hello@thebabydreammachine.com

WHAT IS THE 30-DAY SLEEP SUPPORT AND HOW DO I USE IT?

We want your journey to restful sleep to be an easy one, which is why we offer Sleep Support from our team of Sleep Experts.

To be eligible for the FREE Sleep Support, you must purchase a Baby Dream Machine™. Support period is 30 days, beginning on the date of delivery. Proof of purchase will be required to use our Sleep Support program.

To use, visit our Support Portal or send us a message at sleep@thebabydreammachine.com and a member of our Sleep Support team will get back to you and begin the assessment.